Top Features to Look for in Senior-Friendly Telehealth Platforms

Not all telehealth platforms are created equal—especially when it comes to serving seniors. The best platforms combine intuitive design, robust support, and features tailored to older adults’ needs. Here’s what to look for in 2025.

1. User-Friendly Interface

• Large Text & Buttons: Seniors benefit from readable fonts and touch-friendly controls. For example, Teladoc’s app offers a "senior mode" with simplified navigation.
• Minimal Steps: Fewer clicks to start a visit or access records.
• Clear Instructions: Step-by-step prompts and visual cues.

2. Comprehensive Support

• 24/7 Tech & Health Support: Immediate help for health questions or technical issues. Amwell and Doctor On Demand both offer round-the-clock support lines.
• Onboarding Assistance: Live walkthroughs and video tutorials for first-time users.

3. Caregiver & Family Integration

• Multi-User Access: Platforms like Amwell allow caregivers to join appointments, manage medications, and receive updates.
• Appointment Sharing: Easy ways to invite family or caregivers to virtual visits.

4. Medication & Health Management

• Automated Reminders: Alerts for taking medications, upcoming appointments, or refills.
• Integrated Prescription Delivery: Some platforms partner with pharmacies for home delivery.
• Health Tracking: Dashboards for blood pressure, glucose, and other vitals.

5. Accessibility Features

• Voice Controls: For those with limited dexterity or vision.
• Screen Reader Compatibility: Ensures visually impaired seniors can use the platform.
• Multilingual Support: Services offered in multiple languages.

6. Security & Privacy

• HIPAA Compliance: All data must be protected under federal law.
• Easy Privacy Settings: Seniors can control who accesses their information.

How to Evaluate a Platform

• Request a Demo: Try the interface before committing.
• Read Reviews: Look for feedback from other seniors and caregivers.
• Check for Training Resources: Video guides, FAQs, and live support are invaluable.

Real-World Example

A 2024 AARP survey found that seniors using platforms with large text, simple navigation, and caregiver access reported 30% higher satisfaction and 25% fewer missed appointments.

Conclusion

A senior-friendly telehealth platform should be easy to use, secure, and supportive. By prioritizing these features, seniors and their families can enjoy a safer, more convenient virtual care experience.

Sources:

• AARP Telehealth Survey
• Teladoc Senior Mode