Telehealth Tips: Helping Older Adults Get Comfortable with Virtual Care

Telehealth can be a new and sometimes intimidating experience for older adults. With the right preparation and support, it can become a convenient and empowering way to manage health. Here are practical, research-backed tips to help seniors and their families get the most from virtual care in 2025.

Before the Appointment

• Test Technology: Make sure the device (computer, tablet, or smartphone) is charged and connected to the internet. Platforms like Doctor On Demand offer pre-visit tech checks.
• Set Up the Space: Choose a quiet, well-lit area for the call. Position the camera at eye level.
• Prepare Information: Write down symptoms, questions, and a list of current medications. Keep medical records handy.
• Practice with Family: Do a practice call with a family member or caregiver to build confidence.

During the Appointment

• Use Headphones: Improves sound quality and privacy.
• Take Notes: Jot down the doctor’s advice or use the platform’s note-taking feature.
• Ask Questions: Don’t hesitate to ask for clarification or request instructions in writing.
• Invite a Caregiver: Many platforms allow a family member to join the session for support.

After the Appointment

• Review Instructions: Go over any follow-up steps or medication changes.
• Schedule Next Steps: Book follow-up appointments or tests as needed.
• Contact Support: If there were technical issues, reach out to the platform’s support team for help.

Tips for Families & Caregivers

• Be Patient: Learning new technology takes time. Offer encouragement and hands-on help.
• Use Platform Resources: Many telehealth services provide video tutorials and live support.
• Stay Involved: Regularly check in to ensure seniors are comfortable with the technology.

Real-Life Example

Margaret, age 78, was hesitant to use telehealth. With her granddaughter’s help, she practiced logging in and joined her first virtual visit with her daughter present. Now, Margaret schedules her own appointments and feels more in control of her health.

Conclusion

With preparation, practice, and support, seniors can confidently use telehealth to stay healthy and connected to their care teams.

Sources:

• AARP Telehealth Tips
• Doctor On Demand Support